CANCELLATION AND RETURN POLICY

At Konark Cotton, we strive to provide our customers with quality products and a smooth shopping experience. Please read the following Cancellation, Return, Exchange, and Refund Policy carefully before placing your order.

CUSTOMER SUPPORT

For any questions regarding cancellations, returns, exchanges, or refunds, please contact us:

Phone: +91 85301 17442
Support Timing: Monday to Saturday, 11:00 AM to 7:00 PM
Sunday: Closed
Email: konarkcotton@gmail.com

CANCELLATION POLICY

If you wish to cancel your order, please contact us as soon as possible by email at konarkcotton@gmail.com with your order number and cancellation request.

Cancellation requests can only be accepted if the order has not yet been shipped or processed for dispatch. Once an order has been shipped, it may no longer be eligible for cancellation and will be subject to our return policy.

RETURN POLICY

We offer a 7-day return policy, which means you have up to 7 days from the date of receiving your order to request a return.

To be eligible for a return, the product must:

Be unused and unworn.
Be in the same condition in which you received it.
Have all original tags and labels attached.
Be returned in its original packaging.
Include the receipt or other valid proof of purchase.

Products that do not meet these conditions may not be eligible for return.

HOW TO RAISE A RETURN / EXCHANGE REQUEST?

To request a return or exchange:

Send an email to konarkcotton@gmail.com with your order number and the reason for the return or exchange.
Provide the required details and, if necessary, photographs of the product.
Our team will review your request and determine whether it is eligible according to our Return and Exchange Policy.
Please do not send the product back before receiving approval from our team.
Once your request is approved, we will provide you with the necessary instructions for the return or exchange.
A confirmation will be shared with you once your request has been approved.

EXCHANGE POLICY

If your exchange request is approved, the return/reverse pickup process will be initiated as applicable.

Once we receive and inspect the returned product and approve the exchange, the replacement order will be processed. Delivery of the replacement product may take additional time depending on the delivery location and courier service.

Please ensure that the product being returned for exchange meets all the eligibility requirements mentioned in this policy.

Note: Once a product has been exchanged and the replacement product has been delivered, no further exchange or refund request will be applicable for that order.

REFUND POLICY

Refunds are not processed automatically when a return is requested.

If you wish to receive a refund, you must first send a refund/return request by email to konarkcotton@gmail.com, mentioning your order number, customer details, and reason for the refund/return.

Refund Process

Send your refund/return request to konarkcotton@gmail.com.
Our team will review the request and verify the order and product eligibility.
The product should not be returned until the return/refund request has been approved by Konark Cotton.
Once the request is approved, you will receive confirmation and further return instructions.
After we receive and inspect the returned product and confirm that it meets our return conditions, the refund will be approved.
Once the refund is approved, the refund amount will be processed to the customer's original payment method or bank account, as applicable.
The time taken for the refund to reflect in your account may vary depending on your bank or payment service provider.

Important: Sending a refund request does not guarantee approval. Refunds will only be processed after the request has been reviewed and approved by Konark Cotton and the returned product has been received and successfully inspected.

DAMAGES AND ISSUES

Please inspect your order immediately after receiving it. If you receive a defective, damaged, incorrect, or different product from what you ordered, please contact us at konarkcotton@gmail.com as soon as possible.

Please include your order number and relevant photographs or other details that can help us evaluate the issue. Our team will review the matter and provide appropriate assistance.

NON-RETURNABLE ITEMS

Certain products may not be eligible for return or exchange. These may include:

Products that have been worn, washed, altered, or used.
Products without original tags or packaging.
Products damaged after delivery due to improper use or handling.
Personalized or customized products, where applicable.
Sale or clearance items, where specifically mentioned as non-returnable.
Gift cards, where applicable.

If you are unsure whether your product is eligible for return or exchange, please contact us before sending the product back.

REFUND APPROVAL

We will notify you once we have received and inspected your returned product. You will then be informed whether your refund request has been approved or rejected.

If the refund is approved, the refund will be processed according to the applicable payment method. The amount may take some time to reflect in your bank account depending on the processing time of your bank or payment provider.

If your refund request is rejected, we will inform you of the reason for the rejection.